Refund and Returns Policy

Our number one goal is to make you a happy returning customer! Feel free to return any item that you are not thrilled to own. Please call us at 1-800-859-5566 to secure a Return Authorization (RMA) number to return an item.

All RMA requests must be made within 90 days post item delivery.

Returns made within 30 days, post item delivery can receive a refund to their original form of payment.

Before credit is issued, the item must be returned and received by us.

We do not refund shipping costs or refund the cost of your return shipping.

If your item is received in brand new working condition and has not been used, we will refund 100% of your item cost.

My item was damaged by the shipping carrier. How do I get it replaced?

All shipping damage and breakage must be reported to us within seven days of receipt as you must make claims with carrier. We will act on your behalf with the carrier to expedite your claim and ship you a replacement product. Please get in touch with us at 1-800-859-5566 to report any merchandise damaged by the shipping carrier.

I received a defective item. How do I get it replaced?
We stand behind every product. In the unlikely event that you receive a defective item, please get in touch with us to request a replacement. All replacement requests must be made by emailing us at help@fortress19.com or calling us at 1-800-859-5566 to secure a Return Authorization number (RMA). A replacement product cannot be issued until the defective item is returned and received. It is the responsibility of the customer to return the defective item.

I received a defective item that I no longer want. How do I return it for a refund?
If you receive a defective item that you want to return and not have us replace it, we will refund you 100% of your item cost. All defective item returns for credit must be made by emailing us at help@fortress19.com or calling us at 1-800-859-5566 to secure a Return Authorization number (RMA). Your return credit cannot be issued until the defective item is returned and received. It is the responsibility of the customer to return the defective item.

Warranty

Fortress Shield Technology offers a limited warranty on all products.

Some products have manufacturer’s warranties that are much longer. Products with expiration dates, like pepper spray, have a warranty governed by the expiration date.

Unless otherwise specified on our product details page, Fortress Shield Technology will repair its products with new or rebuilt parts, free of charge, in the U.S.A. for 90 days from the date of original purchase in the event of a defect in materials or workmanship. The product must be shipped back to Fortress Shield Technology for repair in original packing. Shipping charges for all returns are at the expense of the customer. This warranty is extended only to the original purchaser. A purchase receipt or other proof of original purchase date will be required before warranty performance is rendered. We email all customers an invoice, and this is sufficient documentation to submit for warranty coverage.

This warranty only covers failures due to defects in materials or workmanship that occur during normal use. It does not cover damage that occurs in the shipment (covered separately) or failures which are caused by products not supplied by Fortress Shield Technology or failures which result from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, modification, or commercial use of the product, or service by anyone other than Fortress Shield Technology, or damage that is attributable to acts of God.

Limits and Exclusions

There are no express warranties except as listed above.

FORTRESS SHIELD TECHNOLOGY SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.

Some states do not allow the exclusion of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

Batteries, pepper spray, and other disposable items are excluded. If you have doubt regarding an item you are interested in regarding warranty, please contact us at 1-800-859-5566.

All returned items must be in original packaging and include all components in good working order. Products not meeting these terms are subject to no refund.